Refund & Return Policy

Overview

Sheyafab products are sold exclusively through trusted third-party e-commerce platforms. Each platform has its own return and refund policies, which govern all transactions made through their websites or apps.

When you purchase a Sheyafab product, your transaction is directly with the marketplace (Amazon, Myntra, or Nykaa), not with Sheyafab. This means:

• Returns must be initiated through the platform where you purchased
• Refunds are processed by the respective platform
• Return windows and conditions vary by platform
• Shipping for returns is handled by the platform

Amazon Returns

Amazon Return Highlights

• Return Window: Most items can be returned within 10-30 days of delivery
• Easy Returns: Initiate returns through the Amazon app or website
• Pickup Service: Amazon arranges free pickup from your address
• Refund Timeline: 3-5 business days after item is received
• Refund Method: Original payment method or Amazon Pay balance

How to Return on Amazon

1. Go to “Your Orders” in your Amazon account
2. Find the Sheyafab product you want to return
3. Click “Return or Replace Items”
4. Select your reason and preferred refund method
5. Schedule a pickup or drop off at a designated location

Myntra Returns

Myntra Return Highlights

• Return Window: 7-14 days depending on product category
• Easy Process: Return through the Myntra app
• Pickup Service: Free home pickup available
• Instant Refund: Available for select customers
• Refund Timeline: 7-10 business days typically

How to Return on Myntra

1. Open the Myntra app and go to “Orders”
2. Select the order with the Sheyafab product
3. Tap “Return” on the item
4. Choose your reason and upload photos if required
5. Schedule pickup and pack the item

Nykaa Fashion Returns

Nykaa Return Highlights

• Return Window: 15 days from delivery
• Easy Returns: Through Nykaa app or website
• Pickup Service: Available in most locations
• Refund Method: Original payment method or Nykaa credits
• Refund Timeline: 5-7 business days

How to Return on Nykaa

1. Log into your Nykaa account
2. Navigate to “My Orders”
3. Select the relevant order and click “Return”
4. Select reason and submit return request
5. Pack the item and wait for pickup

Our Role vs. Platform's Role

What Sheyafab Handles

• Product quality assurance before shipping to platforms
• Responding to product-related queries
• Providing size guidance and styling assistance
• Addressing product defect concerns (escalated from platforms)

What Platforms Handle

• Order processing and payment
• Shipping and delivery
• Return pickup and processing
• Refund issuance
• Customer service for order-related issues

General Return Eligibility

While specific policies vary by platform, products are generally eligible for return if they meet these conditions:

Eligible for Return

• Unused and unworn condition
• All original tags attached
• Original packaging included
• Within the platform's return window
• No signs of wear, washing, or alterations

Not Eligible for Return

• Items that have been worn, washed, or altered
• Items without original tags
• Items damaged due to misuse
• Items returned after the return window
• Sale items (may have restrictions on some platforms)

Quality Issues

If you receive a product with manufacturing defects or quality issues, returns are typically accepted regardless of the conditions above. Please document the issue with photos when initiating the return.

Order Issues & Escalation

If you're facing issues with your return that the platform hasn't resolved satisfactorily, you can reach out to us for assistance.

When to Contact Us

• Product quality or defect concerns
• Discrepancy between website and received product
• Return rejected for a quality issue
• Need help communicating with the platform

What to Include in Your Query

• Platform name (Amazon/Myntra/Nykaa)
• Order ID
• Product name
• Photos of the issue (if applicable)
• Description of the problem
• Steps you've already taken with the platform

Contact Us

While we cannot process returns directly, we're here to help you navigate any product-related concerns.

We typically respond within 24-48 hours during business days.